How to wear Santai Magnetic Eyelashes?

Shipping

Free across Malaysia.

Every Santai order ships free within Malaysia, East and West. No minimum spend. International rates and timing below.

Free shipping across all of Malaysia — every order, no minimum.

Klang Valley orders placed before 2pm dispatch the same working day.

Dispatch times

Orders placed before 2pm MYT on a working day are picked, packed, and dispatched the same day. Orders placed after 2pm, on weekends, or on public holidays dispatch the next working day.

You'll receive a tracking link by email and SMS the moment your parcel leaves us.

Delivery times — Malaysia

Region	Carrier	Delivery time
Klang Valley	Same-day courier or J&T	Same day – 1 working day
West Malaysia (other)	J&T / Pos Laju	1 – 3 working days
East Malaysia (Sabah, Sarawak, Labuan)	J&T / Pos Laju Air	3 – 5 working days

International shipping

We ship to most of Southeast Asia, Australia, the UK, and the EU. Rates are calculated at checkout based on weight and destination.

Destination	Service	Delivery time	From
Singapore	DHL Express	2 – 3 working days	RM 35
Indonesia, Thailand, Vietnam, Philippines	DHL eCommerce	4 – 7 working days	RM 45
Australia / New Zealand	DHL Express	5 – 8 working days	RM 75
UK / EU	DHL Express	7 – 14 working days	RM 95

Duties and taxes for international orders are calculated at checkout. We use Delivered Duty Paid (DDP) where possible — no surprise customs fees at your door.

Tracking your order

Once your parcel is collected, you'll get a tracking link by both email and SMS. You can also check status from your account dashboard at any time.

If your tracking hasn't updated for 48 hours, please get in touch and we'll chase the carrier on your behalf.

Missing or damaged parcels

Every Santai parcel is photographed before it leaves us. If your order arrives damaged or doesn't arrive at all, contact us within 7 days of the expected delivery date and we'll either resend or refund — your choice.

Last updated 18 May 2026. Rates and times are subject to change — the most current information lives on this page. For specific questions, our customer care team replies within one working day.

Separate

After opening the lash case, take out a single lash strip and gently separate it from the end into two parts.

Identify

Locate the blue and white dots on the lash band: the right dot indicates the right-eye lash, and the left dot indicates the left-eye lash.

Attach

Place the blue dot on the “UP” position and the white dot on the “DOWN” position.

Clamp

Align closely with your lash line and gently press to close the lashes.

Take out and separate lash strips

Locate the blue and white dots

Place the blue dot on "up“ ，white dot on "down"

Apply lash glue before clamping

Allign closely with lashline and clamp on lashes

Frequently asked questions

Using the magnetic applicator, place your natural lashes between the top and bottom lash strips. The magnets lock together for a secure hold.

This design eliminates glue, making the process safer, cleaner, and more comfortable.

Afterhours:

Width 23mm

Length 8mm–10m

Inbox:

Width 23mm

Length 8mm–10.5mm

Pitch:

Width 23mm

Length 9.5mm–11mm

Minutes:

Width 23mm

Length 9.5mm–11mm

Boardroom:

Width 23mm

Length 9mm–11mm

Nightshift:

Width 23mm

Length 9.5mm–13mm

Twilight:

Width 23mm

Length 8.5mm–11mm

Kickoff:

Width 23mm

Length 8.5mm–10.5mm

1 Lash Storage Case

1 Magnetic Lash Applicator

1 Pair of Magnetic Lashes (Reusable)

1 Lash Setting Solution

1 Velvet Storage Ribbon

When you open the box, the lashes are already placed in the correct left and right positions, with L (left) and R (right) printed on the box. After removing the lashes, you’ll see a blue dot and a white dot on the lash band—blue is on top, white is on the bottom.

Yes. Under normal wind, sweat, or light rain, our magnetic lashes will stay securely in place. To extend their lifespan, we recommend avoiding prolonged water immersion (e.g., swimming).

No special remover is needed—gentle eye makeup remover works perfectly to remove magnetic eyeliner. When applied and removed correctly, they will not pull or damage your natural lashes.

If they feel uncomfortable, the lashes may be too close to your inner eye. Move them 1–2mm outward or trim the lash band for a better fit. Please note that issues caused by trimming are not covered under warranty.

he first time may require 1–2 practice tries, but you’ll quickly get the hang of it. We provide step-by-step guides and video tutorials so you can apply them in seconds—no glue, no waiting, no mess.

No, we do not recommend continued use if a magnet breaks. For quality issues, please provide an unboxing video to apply for warranty. Damage caused by misuse is not covered.