How to wear Santai Magnetic Eyelashes?

Returns & exchanges

Try first, love forever.

If your lashes don't sit right, send them back. Fourteen days from delivery, no questions, no restocking fee.

14-day window from delivery. Free returns within Malaysia. Refund or exchange — your choice.

What can be returned

Unopened lashes — sealed in the original packaging, no signs of wear. Full refund or exchange.
Tried-once lashes — opened, applied once, then decided they're not your fit. Full refund or exchange. We sanitise and resell at a discount through our Santai Outlet programme.
Defective or damaged items — manufacturing defect, lost magnet, broken band. Always replaced free of charge, no time limit.

What can't be returned

Lashes worn more than once (for hygiene reasons).
Foam Cleanser bottles that have been opened or used.
Thermo Curlers with visible cosmetic wear or charging-port damage from misuse.
Items purchased through a third-party stockist — please return those directly to the stockist.

How to return

Get in touch. Email hello@santai-cosmetics.com or message us with your order number. We'll send a prepaid return label by email within one working day.
Pack it up. Original box if you have it; any small padded mailer works otherwise. Don't add packing peanuts or tape directly to the product packaging.
Drop it off. Stick the prepaid label on, drop at any J&T or Pos Laju outlet. No need to print — the label includes a QR code.
We do the rest. Once your return arrives back with us, we inspect and process your refund within 3 working days. You'll get an email confirmation when it's done.

Refunds

Refunds are issued to your original payment method. Timing depends on your bank:

FPX / Online banking — 1–3 working days after we issue the refund.
Credit / debit card — 5–10 working days.
GrabPay, TnG, Boost — usually same day.
Atome — your installment plan is adjusted automatically by Atome within 7 days.

Exchanges

Want to swap your Pitch for an Inbox? Or your Boardroom for an Afterhours? Just say so when you contact us — we'll send your replacement at the same time we issue the refund for the original. No need to wait.

If the new style costs more, we'll send a payment link for the difference. If it costs less, we refund the balance.

International returns

For orders outside Malaysia, return shipping is at the customer's expense. We recommend a tracked service. Once we receive the return, we'll refund the product cost in full (original shipping is non-refundable for international orders).

Need help with something not covered here? Our customer care team replies within one working day.

Last updated 18 May 2026.

Separate

After opening the lash case, take out a single lash strip and gently separate it from the end into two parts.

Identify

Locate the blue and white dots on the lash band: the right dot indicates the right-eye lash, and the left dot indicates the left-eye lash.

Attach

Place the blue dot on the “UP” position and the white dot on the “DOWN” position.

Clamp

Align closely with your lash line and gently press to close the lashes.

Take out and separate lash strips

Locate the blue and white dots

Place the blue dot on "up“ ，white dot on "down"

Apply lash glue before clamping

Allign closely with lashline and clamp on lashes

Frequently asked questions

Using the magnetic applicator, place your natural lashes between the top and bottom lash strips. The magnets lock together for a secure hold.

This design eliminates glue, making the process safer, cleaner, and more comfortable.

Afterhours:

Width 23mm

Length 8mm–10m

Inbox:

Width 23mm

Length 8mm–10.5mm

Pitch:

Width 23mm

Length 9.5mm–11mm

Minutes:

Width 23mm

Length 9.5mm–11mm

Boardroom:

Width 23mm

Length 9mm–11mm

Nightshift:

Width 23mm

Length 9.5mm–13mm

Twilight:

Width 23mm

Length 8.5mm–11mm

Kickoff:

Width 23mm

Length 8.5mm–10.5mm

1 Lash Storage Case

1 Magnetic Lash Applicator

1 Pair of Magnetic Lashes (Reusable)

1 Lash Setting Solution

1 Velvet Storage Ribbon

When you open the box, the lashes are already placed in the correct left and right positions, with L (left) and R (right) printed on the box. After removing the lashes, you’ll see a blue dot and a white dot on the lash band—blue is on top, white is on the bottom.

Yes. Under normal wind, sweat, or light rain, our magnetic lashes will stay securely in place. To extend their lifespan, we recommend avoiding prolonged water immersion (e.g., swimming).

No special remover is needed—gentle eye makeup remover works perfectly to remove magnetic eyeliner. When applied and removed correctly, they will not pull or damage your natural lashes.

If they feel uncomfortable, the lashes may be too close to your inner eye. Move them 1–2mm outward or trim the lash band for a better fit. Please note that issues caused by trimming are not covered under warranty.

he first time may require 1–2 practice tries, but you’ll quickly get the hang of it. We provide step-by-step guides and video tutorials so you can apply them in seconds—no glue, no waiting, no mess.

No, we do not recommend continued use if a magnet breaks. For quality issues, please provide an unboxing video to apply for warranty. Damage caused by misuse is not covered.